- Not redeemable against cash
- Redeemable for UK addresses only
- The subscription will automatically renew unless cancelled via the actions tab when logged into your account
- In the event of a cancellation 50% of the amount paid will be refunded.
- Orders placed before the 14th of each month will be sent out that month.
- Orders made after the 14th will be sent the following month One box will be dispatched at a time
- Postage is included in the price
Delivery & return of unwanted goods
If you have purchased a subscription from Little Crumbs and it has arrived within the last 14 days and you are not happy with it, please contact our Customer Service team at firstname.lastname@example.org so that we can understand what went wrong and help you accordingly. We’ll be happy to replace any items damaged at dispatch or to give you a refund where applicable. We retain the right to request a return of any faulty goods by recorded delivery, and the product will be inspected. If the fault is agreed, a full refund will be given for the returned goods.
Actual delivery times may vary for you depending on: our stock availability, your delivery address, when you make your selection, circumstances impacting delivery by the postage service.
We reserve the right to use alternative delivery methods without prior notification.
You will not hold us responsible for any delays, outside our control, which relate to the delivery of the product. If you change address, you must update your personalisation portal in your account to ensure that no products are sent out to the wrong address. Please ensure this is done in time to take effect before you move as you will not be refunded for any letters or product posted to the wrong location.
Cooling off period
The cooling off period ends 14 days after receipt of your first delivery.
You must cancel before the renewal date stated when ordering to prevent any further charges occurring.
In the event of a cancellation 50% of the amount paid will be refunded.
You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. You need to notify us of your wish to cancel your order within this time period via the actions tab when logged into your account. You then have a further 14 days from the date of your cancellation to return the goods.
When taking orders, we process your data within the lawful basis of ‘contractual obligation’ . This means we only take information from you which is required in order to process your subscription box and give you or the recipient the best possible customer experience. We will ask you to submit the billing details and contact details (phone number and email) of the purchaser. The child’s name to be displayed on the envelope inside the subscription box and any dietary needs.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. and send your item to: 57 Woodlands Rd, Cleadon, Sunderland, SR6 7UD
To return your product, you should send it to: 57 Woodlands Rd, Cleadon, Sunderland, SR6 7UD
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive an exchange, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Who we are
Our website address is: https://www.littlecrumbs.co.uk.
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